Who we are looking for:

Our people are extremely important to us, and we aim to be exceptional in all we do that’s why, at the heart of what we provide to our homeowners are our Community Managers.

One of the key success factors for this role is to be able to create and maintain a happy, welcoming, caring and safe community that has high homeowner empowerment, satisfaction and attracts future homeowners.

The position is for a couple, both with an exemplary customer service focus, to live on-site (house provided as part of the role) with one role focused on Office Administration and the other on Maintenance & Facilities Management.

Please note that due to the nature of the living arrangements provided, we are not able to support applications from individuals for this role.

As the Office Administrator my days will involve;

• Develop rapport and provide an outstanding customer service to homeowners
• Managing the day to day site operations of the community
• Building and maintaining strong professional relationships with homeowners, subcontractors and the community
• Manage the community’s financial performance competently
• General office administration and accounts
• Organisation of events, catering and programs for the community
• Support the Sales Team and all other members of Lifestyle Communities as required
• Ability to work independently whilst also being part of a broader team and demonstrating a flexible, adaptable attitude in all situations
• To communicate effectively with homeowners and work through challenges they present in a friendly, cooperative and understanding manner – whilst demonstrating empathy at all times
• Strong computer skills – including Microsoft Office, Outlook and experience in RMS would be ideal

As the Maintenance & Facilities Manager my days will involve;

• Develop rapport and provide an outstanding customer service to homeowners
• Ensure the maintenance requests of homeowners are attended to promptly and records of work undertaken are kept in the home files or on CRM.
• Ensure the delivery of quality services to homeowners in line with their Site Agreements, while promoting their independence, satisfaction and security.
• Oversee the day-to-day maintenance and preventative maintenance of the community, including the common areas, pool areas, facilities, gardens, parking areas, roadway, etc.
• Ensure compliance with all legislative and essential services regulations.
• Arrange servicing and / or repairs of all community plant and equipment with preferred contractors and ensure work is completed safely.
• Oversee maintenance contracts and review on an annual basis.
• Support the Sales Team and other Lifestyle team members as required
• To communicate effectively with homeowners and work through challenges they present in a friendly, cooperative and understanding manner – whilst demonstrating empathy at all times.
• Strong computer skills – including Microsoft Office and Outlook

In the role of Office Administrator, the hours will predominantly be 9am – 5pm, Monday to Friday.

In the role of Maintenance/Facilities, the hours will predominantly be 8am - 4pm.

Both roles require flexibility to work outside of these hours to support the homeowners, as needed.  There will also be a requirement to attend out of hours events including Meet & Greets, Open Days etc, when required.

What you need to be successful in the role:

We are not looking for traditional managers for these roles, and the ideal candidates will have:

• a strong customer service focus
• great communication skills
• the ability to build rapport and engage with homeowners will be pivotal to your success in the role
• strong computer literacy
• be autonomous and self-motivated
• have an ability to quickly pick up new systems
• ideally you will have experience in a similar management couple role in a related industry (e.g. resorts, hotels, serviced apartments etc), but…
• your customer service ethos is essential!

The package is salary inclusive of super, per role plus accommodation within the community (limited living expenses apply) and mobile phones. Salary is potentially negotiable based on experience.

What will success feel like?

In addition to fulfilling the requirements listed in this position outline you will be inspired and challenged, your learning curve will be steep, and you will genuinely believe in the purpose of the business and you will wake up eager to start the working day where your contributions are valued and rewarded.

Want to learn more about the role, check out the Position Outline above or email us at careers@lifestylecommunities.com.au

If this sounds like you and you would like to join our team, submit your cover letter and updated resume by clicking apply now or via our SEEK ad!

*Please note, only shortlisted candidates will be contacted